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Warranty & Returns

LIMITED WARRANTY AND RETURN POLICY
(Effective August 1, 2010)

FlowKooler guarantees that its products are free from defects in faulty workmanship and defective materials for a period of two years from the purchase date. This warranty is valid only if it is determined to FlowKooler's sole satisfaction that the products are, and have been subjected to, ordinary use and service and have been properly installed by the purchaser (see instructions shipped with product).

 

FlowKooler’s Warranty is null and void if the product is or has been

    • altered in any way e.g. polishing, chroming, powder coating
    • used for racing
    • cracked housings, blown bearings or shaft breakage
    • scratched or damaged due to incorrect installation and/or over-tightened

This warranty does not apply to any product where failure is a result of misapplication, improper use, or maintenance nor is there any warranty expressed or implied as to the merchandise-ability of the product.

This warranty is valid for the original purchaser and is not transferable e.g. if you purchase from a distributor you should return to a distributor.

FlowKooler in no event shall be liable for labor, special or consequential damages, property damage or bodily injury or death or damages to or loss of use of any property directly or indirectly attributable to our products and under no circumstances any charges in excess of the invoice amount of the product proven to be defective.

If any product fails to conform to these warranties FlowKooler will, at its sole option and as its sole and exclusive liability hereunder, replace the product proven to be defective.

THIS WARRANTY PERTAINS TO PURCHASES MADE AFTER AUGUST 1, 2010. IT EXCLUDES ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, ORAL OR WRITTEN WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

PROCESS TO RETURN MERCHANDISE
NO merchandise may be returned to FlowKooler for any reason without prior approval by authorized representatives of FlowKooler.

Follow these steps in order to ensure proper return of merchandise:

  1. Be a nice person.  Be polite and respectful in all communication.
  2. Contact FlowKooler and provide full and proper information regarding the details of the merchandise to be returned; reason(s) why, date of purchase, etc.
  3. All returns must be accompanied by a copy of the original invoice.
  4. All merchandise must be properly repackaged in order to ensure safe shipment and delivery of the merchandise to FlowKooler
  5. Absolutely no refunds will be given after (30) days from date of purchase.
  6. After a 30 day period FlowKooler will exchange unused and unpainted pumps in original packaging, subject to a 20% restocking charge.
  7. All freight charges are the responsibility of the customer.

FlowKooler reserves the right to apply a restocking charge and/or deny credit to the customer for returned merchandise that has been special-ordered, altered, modified, damaged, or otherwise changed from its original state, regardless of reason. Original shipping charges will be credited only in the event of a shipping error by FlowKooler. All other incurred shipping charges for returned merchandise are the responsibility of the customer or distributor.